FlowLane does not issue refunds for subscription fees, whether for monthly or annual plans. All purchases are final.
When you cancel, your Premium access continues until the end of your current paid billing period. After that date, your account automatically transitions to the Free Tier — no action required on your part.
You will never be charged again after cancellation, and your data is preserved so you can export it at any time.
By subscribing to FlowLane Premium, you acknowledge and agree that all subscription fees are non-refundable. This applies to:
We do not offer pro-rated refunds, partial refunds, or credits for unused subscription time under any standard circumstances.
Please evaluate FlowLane using the Free Tier before subscribing. The Free Tier includes up to 3 projects with full Kanban functionality and carries no time limit, allowing you to fully assess the product at no cost.
Tip: Try the Free Tier first — it's unlimited in duration and includes core Kanban features. Upgrade only when you're ready for cloud sync and collaboration.
You can cancel your subscription at any time with no cancellation fee. To cancel:
Cancellation takes effect immediately in terms of preventing future charges. Your Premium access remains active for the full remainder of your current billing period.
There is no minimum subscription period — you may cancel at any time after subscribing, including on the same day.
When your paid billing period ends after cancellation, FlowLane automatically downgrades your account to the Free Tier. Here is what happens at each stage:
No more charges. Your Premium access continues uninterrupted until the end of the period you already paid for.
FlowLane detects the subscription expiry via Paddle webhook and begins the downgrade process.
A modal is displayed giving you the option to export your data (JSON or CSV) or renew Premium before the downgrade is finalised.
Your account switches to the Free Tier. You retain access to up to 3 projects stored locally. Cloud-only projects remain in Firestore for a grace period, allowing export.
We handle your data carefully during a downgrade:
We strongly recommend exporting your data before your subscription expires if you have more than 3 projects or rely on cloud sync.
If a payment fails (e.g. an expired card), Paddle will attempt to retry the charge according to its standard retry schedule. During this period, your Premium access may be temporarily suspended.
If payment is not recovered, your subscription will be cancelled and your account downgraded to the Free Tier as described above. No refund or credit is issued for any period of suspended access resulting from a failed payment.
To avoid interruptions, keep your payment details up to date via the billing portal (Settings → Billing → Manage Subscription).
While our standard policy is no refunds, we may, at our sole discretion, consider exceptions in cases of:
Requests under this section must be submitted to support@flowlanekanban.com within 14 days of the charge in question, with a description of the issue. We will review each request individually. Approval of one exception does not create an obligation to approve future requests.
FlowLane is not responsible for, and no refunds will be issued due to, issues caused by your browser, device, operating system, internet connection, or third-party services (Google, Paddle, etc.).
If you have a billing question or believe you have been charged in error, please contact us before initiating a chargeback with your bank or card provider. Chargebacks initiated without prior contact may result in account suspension.
Paddle.com Market Limited is the Merchant of Record for all FlowLane transactions. Billing receipts, tax invoices, and payment disputes are handled through Paddle's support channels where applicable.